Ordering Terms and Conditions

  • Orders should be placed at least 7 weeks prior to the date the topper is required.  In some circumstances it may be possible to offer a quicker lead time, please contact us to check availability.
  • Toppers must be paid for in full before a firm booking is confirmed.  Slots may be reallocated if the payment is not received within 7 days of placing the order.
  • All details for personalising your cake topper must be submitted no later than 6 weeks prior to the date your topper is required.  When ordering you will be asked to fill in a order questionnaire detailing all your requirements, this will then form a contract between yourself and Try Sarah Tops.
  • Toppers will be delivered approximately 2 weeks prior to the date you require the topper.
  • If you would like your topper to be delivered well in advance, you can ask for an earlier delivery date, this will be the date your topper is booked into the diary.  Please be aware we will need all your topper requirements no later than 6 weeks before your earlier delivery date.  Your topper will then be delivered around that date.
  • For international customers orders must be placed at least 9 weeks prior to the date the topper is required, with full payment to be received within 7 days.  All details for personalising your topper must be submitted no later than 8 weeks prior to your special occasion and your topper will be posted approximately a month before your special occasion.
  • Because booking spaces are limited, we are unable to return payment once your order has been placed.  We do not issue refunds, credits or exchanges.
  • Toppers are a basic likeness of the subject and not an exact reproduction.  All personalised details such as wedding outfits and chosen flowers are a representation and not an exact copy.
  • Payment can be made by Paypal, bank transfer or cheque.
  • Pictures of your cake topper may be used on our website or marketing information.
  • We do not make or supply cakes.
  • Guide prices are subject to change without prior notice. Quote prices are valid for 14 days from your initial enquiry.
  • We will not supply your information to any other company.

Postage and Packaging

  • All toppers are subject to a delivery charge starting from £12.50, for UK customers only.  International postage will be quoted on an individual basis.
  • Toppers will be posted by Royal Mail Special Delivery, Next Day Guaranteed, Signature Required.  Try Sarah Tops cannot be held responsible for any delays by the postal service.
  • All toppers are wrapped in cellophane, then backed in bubble wrap and placed in a cardboard box.  They are then placed in a larger double walled cardboard box filled with polystyrene packing.